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Terms and Conditions

HomeTerms and Conditions

1. Company Description
Impreuna (Pty) Ltd trading as HouzeComfort is an E-Commerce brand supplying clients South Africa with various household products and decor.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 working days and delivery confirmed by way of email supplying a unique tracking number of the courier company used

3. Export restriction
The offering on this website is available to South African clients only.

4. Return and Refunds policy
The provision of goods and services by Impreuna (Pty) Ltd is subject to availability. In cases of unavailability, Impreuna (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee. Please refer to our Returns Policy regarding damaged goods, guarantees and warranties.

5. Customer Privacy Policy
Impreuna (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted
Payment may be made via Visa, MasterCard, or by bank transfer into the Impreuna (Pty) Ltd bank account, the details of which will be provided on request.

7. Card acquiring and security
Card transactions will be acquired for Impreuna (Pty) Ltd) via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by (Your Company) separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility
Impreuna (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and Impreuna (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 30 Mount Augusta Drive, Midlands Estate, Midrand, 1683 .

12. Variation
Impreuna (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information
This website is run by Impreuna (Pty) Ltd based in South Africa trading as HouzeComfort and with registration number 2019/352812/07.

14. Impreuna (Pty) Ltd contact details
Company Physical Address: 30 Mount Augusta Drive, Midlands Estate, Midrand, 1683

Email: info@houzecomfort.com

Telephone: 010 600 0327